This Privacy Policy explains how IPPBX collects, uses, discloses, and safeguards your information when you use our platform.
1Information We Collect
We collect information you provide directly:
- Account registration data (name, email, company name, phone number)
- Billing information (processed securely by our payment partners)
- Communication data (call recordings, voicemails, SMS logs with consent)
- Usage data (feature interactions, performance metrics, error logs)
2How We Use Your Information
- To provision and maintain your account and extensions
- To process billing and send invoices
- To provide technical support and customer service
- To improve platform performance and develop new features
- To comply with legal obligations and prevent fraud
3Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers who process data on our behalf (cloud infrastructure, payment processing)
- Law enforcement when required by applicable law or valid legal process
- Business partners with your explicit consent or as part of a merger/acquisition
4Data Retention
We retain your data for as long as your account is active. After account termination, data is securely deleted within 90 days unless legal retention requirements apply. Call recordings are retained per your configured retention policy, with a default of 12 months.
5Your Rights
- Right to access, correct, or delete your personal data
- Right to data portability in a machine-readable format
- Right to object to or restrict processing of your data
- Right to withdraw consent at any time
To exercise your rights, contact our Data Protection Officer at privacy@ippbx.io.
6Cookies
We use essential cookies for authentication and session management. Analytics cookies are used only with your consent. You can manage cookie preferences in your account settings. We do not use third-party tracking cookies for advertising purposes.
7Contact
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ippbx.io
Address: IPPBX Inc., 123 Innovation Drive, Silicon Valley, CA 94043